Last updated: February 2026
Doorstep Solutions Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website at doorstepit.co.uk (the "Site").
Information We Collect
Information You Provide
We may collect personal data that you voluntarily provide when you contact us via email, including your name, email address, and any other information you choose to share.
Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- Your IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or link that brought you to our Site
This information is collected through cookies and similar technologies. Please see our Cookies Policy for more details.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Improve and optimise our Site and services
- Analyse usage patterns to enhance user experience
- Comply with legal obligations
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:
- Consent, where you have given clear consent for us to process your personal data for a specific purpose
- Legitimate interests, where processing is necessary for our legitimate interests, such as improving our services, provided these are not overridden by your rights
- Legal obligation, where processing is necessary for compliance with a legal obligation
Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your information with:
- Service providers, trusted third parties who assist us in operating our Site (e.g., hosting providers such as Vercel)
- Partner estate agents, only if you have specifically requested information about a property or agent listed on our Site
- Legal authorities, if required to do so by law or in response to valid legal process
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Email correspondence is typically retained for up to 24 months unless a longer retention period is required.
Your Rights
Under the UK GDPR, you have the right to:
- Access, request a copy of the personal data we hold about you
- Rectification, request correction of inaccurate or incomplete data
- Erasure, request deletion of your personal data in certain circumstances
- Restriction, request restriction of processing in certain circumstances
- Data portability, receive your data in a structured, commonly used format
- Object, object to processing based on legitimate interests
To exercise any of these rights, please contact us at billmotchman@doorstepit.co.uk.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Site is served over HTTPS and we employ industry-standard security headers.
Third-Party Links
Our Site may contain links to third-party websites, including estate agent websites and external property listings. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Doorstep Solutions Limited
Email: billmotchman@doorstepit.co.uk